The removal of previous barriers is definitely in the consumer’s interest. “You do the maths,” she says, “and you may be pleasantly surprised at just how much you can knock off the purchase price of your car.”Ī win for the consumer, but do your homework Car retailers are also obliged to sell you a new vehicle without a service or maintenance plan if you do not wish to purchase one. When you buy a car, vehicle retailers are now obliged to provide you with separate prices for your vehicle and for any value-added products that they might have on offer, such as service and maintenance plans. Unbundling of service/maintenance plans from the price of a vehicle.“It is no different to selecting a generic antibiotic – the same, just more cost effective,” she says. With cost always being an issue, the good news is that consumers can now shop around and are entitled to use non-original spare parts (for example oil filters) in your vehicle during your vehicle’s in-warranty period and manufacturers are not entitled to void your warranty. You are entitled to use non-original spare parts.You are now entitled to take your vehicle to an Independent Service Provider (ISP) for your service or other non-warranty related maintenance during the in-warranty period. The Commission has now declared this practice as incompatible with the Competition Act. Your warranty is protected no matter which service provider you chooseĮlliott says previously, motor manufacturers would void the warranty if a vehicle was not serviced at the dealership.“You may choose to service your vehicle at the dealer from whom you purchased your vehicle or shop around for the best price,” she says. Independent service providers can now service cars both during the in-warranty period and after. You have the right to choose your service provider.Vehicle workshops that are operating in a truly competitive market will provide better and more affordable services and repairs.ĭecoding the right to Repair – 4 main things you need to know There are about 12.7 million vehicles on the road in South Africa and all of these will need to be serviced and repaired during their lifetimes. While a large portion of this can be attributed to the manufacture and retail of new motor vehicles, the repair and service sector cannot be discounted. The automotive industry is in fact the third largest sector in the national economy. The very reason for R2R’s existence is to create better competition in the automotive after-market for the benefit of the consumer and all role players in the industry and the economy.” “At the end of the day the Guidelines are there to support consumer choice, fair competition and competitive pricing. Right to Repair South Africa (R2RSA) CEO Kate Elliott, a seasoned expert on civil, commercial, competition, franchise and labour law is driving the charge to ensure the Guidelines are implemented fairly. Years of lobbying for a fairer, more level playing field for South African motorists have finally paid off with the publication of The Guidelines to Competition in the South African Automotive Aftermarket (“the Guidelines”).
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